Moon Bounce FAQs

Q: How much does it cost to rent a moon bounce?

A: Our rentals start at $139. See price list for details on sizes and costs

Q: How long is the rental time for a moon bounce?

A: All pricing is for a 4-hour rental. You tell us what 4-hours you need the moon bounce for, we guarantee to have it cleaned & set up by the start of the 4-hour rental time selected.  We will accommodate all delivery time requests, for this reason, some customers may have the moon bounce longer than the rental time period at no additional charge. If you need the moon bounce for longer than the 4-hour rental, you should consider the weekend rental for $40 extra. .

Q: Do I have to have the moon bounce delivered? Can I pick it up myself?

A: Unfortunately, no. Due to safety concerns, we are required to set up and take down every rental. This ensures your safety, as the units can be very heavy, as well as allows us an opportunity to review the rules and regulations regarding the operation of the unit. SAFETY FIRST!

Q: Are your units cleaned & sanitized?

A: Yes, our units are vacuumed and sanitized prior to each use

Q: How many kids can safely bounce at once?

A: Depends on the moon bounce selected. See chart for details. These are estimates for average size/weight people. Participants should always be of similar weight and size for safety reasons. 

Q: How does the bouncer stay inflated?

A: The bounce is inflated with a fully enclosed blower motor unit that must stay on the entire time the bounce unit is being used. The design of the blower is such that no moving parts are exposed. This is a very important safety feature that you should take into account whenever considering a rental. The blower unit must be located within ~75 feet of an electrical outlet.

Q: Can we set up the bounce on concrete or asphalt?

A: Yes, however for safety reasons, we prefer that the bounce be placed on a level, grassy area.

Q: The location that we wish to use is not close to electrical power, I guess we can't have a bounce?

A: We have generators available for only $75, including a full tank of fuel, that will power most units for at least 4 hours.

Q: Can I cancel my reservation?

A: We realize that plans can change and we will gladly apply your deposit to a future event or apply your deposit to The Playroom (admission passes, memberships, birthday party, etc.) when provided with at least 14 days notice prior to your reservation date. Weather related cancellations are only determined on the day of the rental and will result in a complete refund of any deposit if www.weather.com calls for high wind >15MPH or more than 50% chance of rain.

Q: What if it is windy or rainy on the day of my reservation?

A: If the local forecast is calling for high winds (> 15 MPH), or rain on the morning of your reservation, we will contact you via phone to reschedule your reservation for another day or to provide a refund of your deposit. Rescheduling is based on availability for the day requested. If you feel that rain or wind is a concern, please call us with at least by 8 AM on the day of your event. Once we deliver your moon bounce, you are responsible for full payment.  The Playroom reserves the right to cancel a rental and provide a full refund of your deposit if it is raining or rain is inevitable.

Q: What do I do in the event that we receive unexpected rain or high winds (>15 MPH) during our rental?

A: Given the frequency of afternoon thundershowers and storms in our area, this is a valid concern. It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate. DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

Q: What do we do if there is an emergency?

A: In the case of an emergency, have everyone exit the bounce calmly and quickly contact, The Playroom, 804-690-3753.

Q: What are my responsibilities as the renter of the bounce?

A: Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the bounce anytime the bounce is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 75ft of the bounce and a level, open 20' x 20' area to set up in.

Q: Can you provide an attendant with our rental?

A: We will happily provide an attendant for your rental to free you from having to worry about who is watching the bounce. This must be requested at least 7 days prior to your reservation day and there is an attendant charge of $35/hour.

Q: How do I reserve a unit?

A: Online reservations are accepted online at www.playroomfun.com or you may call 804-690-0948 or stop by the facility to make your reservation. A $50 deposit is required for all reservations. Final payment is due prior to set up. Payments are accepted by credit card (mastercard, visa, or discover).

Q: What is your delivery area?

A: We deliver to Fredericksburg, Richmond, & surrounding areas.